This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. The Guernsey Literary Festival is committed to upholding your privacy and all personal data about you that we collect, process or use (‘Data’) is held securely and treated in accordance with this Policy.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By accepting the Guernsey Literary Festival LBG Privacy Policy you’re agreeing to be bound by this Policy.

Who are we?

We are the Guernsey Literary Festival LBG, a not-for-profit limited by guarantee registered Guernsey charity, registration number CH455   Our registered address is Sarnia House, Le Truchot, St Peter Port, Guernsey, GY1 1GR.

Guernsey Literary Festival LBG is the sole owner of the information collected on this site. We will not sell, share or rent this information to others in ways different from what is disclosed in this statement. The following policies are only in effect for the web pages, newsletters, discussion lists and opt-in announcement lists owned and operated by Guernsey Literary Festival LBG.   We will only hold your personal information on our system for as long as it is necessary for the relevant service being provided to you and for which it was submitted. 

How do we collect information from you?

We obtain information about you when you use our website, for example, when you purchase tickets, subscribe to one of our services, contact us about products, make a donation, or if you register to receive one of our email newsletters.  Our aim is to keep you up-to-date with all the latest news from the Guernsey Literary Festival, however if you feel you no longer wish to receive email communications from us, you are able to ‘opt out’ of them at any time by using the ‘Unsubscribe’ link on some of our communications or, alternatively contacting us at [email protected] or by telephone: 07781 143545 

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you purchase a product from us your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions. Guernsey Literary Festival LBG does not store any credit card or banking details on our website.

You have the right to access any of the information we hold regarding you; to have any inaccurate information corrected and the right to object to the use of your personal information for direct marketing.  To exercise these rights, please contact us in writing at the address shown on the Contact Page of our website or email us at: [email protected].

How is your information used?

We may use your information to:

• process orders that you have submitted;

• send you communications which you have requested;

• process a donation that you have made;

• create a subscription to a service we provide;

• to carry out our obligations arising from any contracts entered into by you and us;

• deal with entries into a competition;

• seek your views or comments on the services we provide;

• notify you of changes to our services;

• market research and internal monitoring. This information is only examined in aggregate;

• to deliver customisable content to the user

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

Third party suppliers and service providers

Guernsey Literary Festival LBG will pass certain personally identifiable information on to third party suppliers if it is necessary to complete a commercial transaction or a request. Guernsey Literary Festival LBG will, however, endeavour to pass on only the minimum information necessary to complete the commercial transaction or request.

Statistics and adverts

Guernsey Literary Festival LBG may supply statistics to advertisers and/or Third Party suppliers. This information is only supplied in aggregated form, and as such cannot be linked or identified to individual users.

Legal

Guernsey Literary Festival LBG will disclose personally identifiable information when required by the law or in the good-faith belief that such an action is necessary to:

• Conform to the edicts of the law or comply with a legal process served on Guernsey Literary Festival LBG

• Protect or defend the rights or property of the Guernsey Literary Festival LBG network of sites, or visitors to the Guernsey Literary Festival LBG website.

• Identify persons who may be violating the law, the legal notice or the rights of third parties.

• Co-operate with the investigations of purported unlawful activities

Links to other sites 

Guernsey Literary Festival LBG website may from time to time contain links to other sites.

These sites are beyond Guernsey Literary Festival LBG’s control and the user is subject to the individual privacy policies of these sites. Whilst Guernsey Literary Festival LBG strives to protect personally identifiable information collected from users of the site, we cannot guarantee the security of private information disclosed online to linked sites.

Security 

Guernsey Literary Festival LBG exercises every precaution to ensure the security of data transmissions from the user's PC to our servers and stored information. Where sensitive information like credit card details or financial information is transmitted, it is done so using SSL encryption. Access to stored information is password protected and every attempt will be made to ensure that these passwords are only known to Guernsey Literary Festival LBG personnel and trusted third parties (website developers and the Internet Service Provider) who are authorised by us.

Unfortunately, no data transmission or stored information is 100% secure. Thus, whilst Guernsey Literary Festival LBG strives to protect user's information as far as possible, we cannot ensure or warrant the security of any information that the user transmits to us.

What are cookies and how do we use them?

Like many other websites, the Guernsey Literary Festival website uses hosted web analytics software.  The hosted service is provided and managed by a third party company (Google Inc.) and uses cookies. 

'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

The user has the choice to accept or reject cookies by changing settings on their browser. Cookies are used to deliver personalised content to users by storing the user's preferences. Sensitive information like passwords and credit card details are not stored on cookies placed on the user's system by the Guernsey Literary Festival LBG website. For more information about cookies visit www.allaboutcookies.com

Your choices

You have the right to the rectification, processing or deletion of your data. You have the right to withdraw your consent and can unsubscribe from Guernsey Literary Festival LBG email communications at any time.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by unsubscribing in the email newsletter or by contacting us by email: [email protected]  or by telephone: 07781 143545

Further Information

The Guernsey Literary Festival LBG is registered with the Data Protection Commissioner, Registration number   59094. The registered Data Officer for Guernsey Literary Festival LBG is Mandi Rutter.   If you wish to find out more about how we use and process our data or lodge a complaint about how your data has been used please contact us at the following email address [email protected].

If you wish to contaact the Office of Data Protection, please use the information below: Office of Data Protection, Block A, Lefebvre Court, Lefebrve Street, St Peter Port, GY1 2JP. Email: [email protected]